SugarAnt supports a wide range of user types, from business owners to ISOs and accountants. Configure workflows, set funding restrictions, and manage payment processing—all from your admin account. You can even personalize notification preferences for individuals and user types to enhance your user experience. With the ability to integrate with more than 6 popular payment systems, we provides flexibility to meet diverse needs. SugarAnt offers a comprehensive notification system. Every system action triggers a notification, which can be delivered via the system itself, text messages, or email. You have full control over these notifications, ensuring they align perfectly with your workflow and communication needs. SugarAnt empowers you to streamline your operations efficiently.
Merchant Cash Advance Software
A robust financial CRM2 solution purposefully built for the MCA industry
Why SugarAnt
Unlock Your Business Potential with SugarAnt CRM
A reliable financial merchant cash advance CRM you can trust
MCA Software security is our priority. When you access SugarAnt – Home or office, wherever you work from, your data is encrypted in transit and at rest. We keep track of what’s important to you. Rest assured that we store all sensitive information using advanced data security technology fortified by industry-leading best practices.
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Trackable chain of custody
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Data in Transit is Protected Using TLS 1.2/1.3
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Strict Role-Based Access Control Rules
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Dedicated secure Amazon service with 99.9% uptime
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Two-factor Authentication
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Reliable HTTPS Security
Features you’ve been looking for
Check out what SugarAnt offers out of the box — all the features you need, none you don’t
Convenient Workflow
Data Analytics
Data analytics empowers your business to make data-backed decisions, leading to improved performance, increased efficiency, and sustainable growth.
Sales Ecosystem
SugarAnt streamlines your sales operations, ensuring you have the tools and insights you need to drive success and maintain productivity in your sales ecosystem. With SugarAnt, sales teams can reduce administrative tasks by 8 to 12 hours per week, giving them more time to focus on closing deals.
Marketing Tools
SugarAnt's marketing tools are designed to help you effectively manage and enhance your marketing campaigns, ensuring a seamless and data-driven approach to your marketing efforts.
INTEGRATIONS
All you need for smooth sales flow collected in one place: experts communication tools, smart commissions tracker, personalized notifications and even more.
FREQUENTLY ASKED QUESTIONS
How much does SugarAnt MCA software cost, and is there an onboarding fee?
SugarAnt is priced per user per month with the core CRM, underwriting, deals, funding, payments, syndication and reporting included. Optional third-party integrations and add-ons such as MoneyThumb, ChatGPT analysis or Answering Machine Detection are billed separately at a flat monthly fee or the provider’s rates, and you enable only the ones you need. Onboarding is scoped individually for each client. Contact us for a quote and a free trial.
How does Merchant Cash Advance software (CRM) work?
Merchant cash advance software takes a deal from the first call to the last payment in one system. In SugarAnt leads enter as prospects from the dialer, CSV imports, Facebook Lead Ads, webhooks or your web application form, become merchants with deals on a configurable workflow board, and are underwritten on the Analysis tab with bank statements (Plaid, MoneyThumb, AI parsing), credit scores, Experian reports and DataMerch checks. You price up to 10 offers per deal, send them for acceptance and e-signature, then run the Funding Check, after which ACH schedules and split collections reconcile automatically. Commissions, syndication payouts, automation, notifications and dashboards sit on top of the same data.
Who is SugarAnt MCA CRM designed for?
SugarAnt is built for the US merchant cash advance market: direct funders who underwrite, fund and collect in-house, brokers and ISOs who submit deals to outside funders such as Bitty, OnDeck and CAN Capital, and hybrid shops that do both. Syndicators and participants get their own Participant CRM portal for remittances and payouts, and call-center teams generating MCA leads get a progressive dialer with prospect lists and a telemarketer-to-closer workflow.
How can I become a client of SugarAnt?
Becoming a client takes three steps. First, book a demo: we walk through the platform on your real use case and answer your questions. Second, onboarding: we configure your organization (roles and permissions, workflow statuses, offer settings and funding restrictions, contract templates, integrations such as ACH, Twilio and your mailbox), import your merchants and prospects from CSV and train your staff in group and individual sessions. Third, go live with ongoing support and regular product updates.
What is the difference between an MCA CRM and a general-purpose CRM?
A general-purpose CRM tracks contacts and a pipeline; an MCA CRM understands the funding product itself. SugarAnt prices offers with factor rate, buy rate, payback, term, holdback and position, underwrites inside the merchant record with bank statements, credit reports and funder eligibility rules, and runs funding and repayment through Funding Check, ACH schedules and split collections with automatic reconciliation. It also handles MCA money flows such as commissions, PSF, clawbacks and syndication splits, applies FTC calling hours and SSN masking, and reports delinquency, default and vintage performance out of the box. A generic CRM would need months of custom development to reach the same point.
What are the key features of SugarAnt a CRM system for MCA business automation?
SugarAnt covers the whole MCA operation: a Twilio-based call center with progressive dialer and prospect lists; merchant applications with an embeddable web form and document auto-fill; underwriting with Plaid, MoneyThumb, Experian and DataMerch; deals with a kanban workflow, up to 10 offers and submission to Bitty, OnDeck and CAN Capital; built-in contracts and e-signature; ACH and split payment processing; syndication with a participant portal; commissions, PSF, bonuses and clawbacks; email, SMS and internal chat; automation scripts and role-based notifications; dashboards and saved reports; and admin tools with 12 roles, 2-step verification and an AI assistant.
How can Sugarant CRM benefit my MCA business?
SugarAnt removes manual work and loses revenue from an MCA operation. Bank statements parse themselves, ACH payments reconcile daily, offers and contracts go out from the deal, and automation scripts create tasks and follow-ups, while commissions, PSF, clawbacks and syndication splits are calculated per deal instead of in spreadsheets. Dashboards show funded volume, funnel conversion, delinquency and default rates in real time, and roles, 2-step verification and IP restrictions keep sensitive data under control.
Does Sugarant CRM have Lead Management?
Yes. Leads live in SugarAnt as prospects in the Call Center area, arriving from CSV imports, Facebook Lead Ads, webhooks or your web application form with a lead source attached. Prospects are grouped into lists, assigned to agents and dialed through the progressive dialer or an auto call queue with recording, dispositions and SMS follow-ups. A telemarketer sends a qualified prospect to a closer, who submits it to the CRM as a merchant with a deal, and the Call Center dashboard tracks conversion per agent, team or organization.
Is it possible to integrate SugarAnt's MCA Software with other existing business tools?
Yes. Integrations are connected from Admin Tools and cover ACH processing with automatic reconciliation, Twilio for calls and SMS, your own mailbox for email, underwriting data from Plaid, MoneyThumb, ChatGPT, Experian (CRS), Cobalt Intelligence and DataMerch, direct deal submission to Bitty, OnDeck and CAN Capital, and lead intake from Facebook Lead Ads and a webhook API. New integrations are added regularly, so ask us if you need a specific provider.
What reporting and analytics are available in SugarAnt MCA CRM?
SugarAnt reports on the whole portfolio. The home dashboard switches between Funder and Broker views and shows funded volume, average deal, factor and term, the deal funnel, approval, renewal, delinquency and default rates, cash exposure vs receivables, vintage heatmaps, a deals-by-state map and, for brokers, clawback rate, decline reasons and commissions earned. Seven saved report types (deals, commissions, collections, prospects, call history, tasks, assignee history) with custom filters and CSV export, a Call Center dashboard and per-user statistics complete the picture.
Is SugarAnt a Secured CRM and is my data secured?
Yes. SugarAnt protects data with 12 built-in roles, editable permissions per role and per user, 2-step verification, per-user IP allow-lists and a single active session per account. Owner and partner SSNs are masked unless a user holds the View/Edit SSN right, merchant-facing offer and contract links are tokenized and expire after 8 hours, and every payment and record change is kept in an audit history. Data is served over HTTPS, encrypted in transit and at rest, and backed up regularly.
Does SugarAnt include merchant cash advance underwriting software?
Yes. Underwriting lives on each merchant’s Analysis tab, so underwriters and sales work on the same record. Bank statements come in through Plaid, MoneyThumb PDF conversion, AI document reading or manual entry with deposits, balances and NSF counts per month, alongside business and personal credit scores, soft or hard Experian reports, Cobalt Intelligence and DataMerch validation, current advances and card processing volume. Funding restrictions by revenue, credit score, NSF, bankruptcy, industry and state flag a risky deal before an offer is approved, and completeness checks keep a deal from advancing until its documents are in.
Does SugarAnt have a built-in dialer and call center?
SugarAnt includes a Twilio-powered softphone, progressive dialer campaigns, an automatic call queue, answering machine detection, call recording, FTC-compliant calling hours, and a Call Center dashboard.
Can merchants sign contracts electronically in SugarAnt?
Merchants can sign contracts electronically using SugarAnt’s built-in contract builder with merge fields and signature placement. The platform also provides tokenized signing links, Plaid bank verification during signing, and stamped PDF downloads.
Does SugarAnt support ACH payment processing?
SugarAnt supports ACH payment schedules on a daily, weekly, bi-weekly, or monthly basis. Features include automatic daily reconciliation, returned-payment tracking, hold/release/stop controls, and split payment imports.
Does SugarAnt support syndication?
Yes. SugarAnt supports syndication by allowing users to manage syndicators and participants for each deal. The platform includes a 100% allocation rule, payouts and remittances, and a separate Participant CRM portal.
Can I submit deals to outside funders from SugarAnt?
SugarAnt allows users to submit deals directly to Bitty, OnDeck, and CAN Capital. It also includes a funder catalog with tiers and restrictions, commission tracking, and funder invoice management.
Does SugarAnt have workflow automation?
SugarAnt offers workflow automation through customizable scripts with 10 available triggers and chained actions. These actions include creating tasks and events, sending emails and SMS messages, updating statuses, and moving prospects.
Does SugarAnt use AI?
SugarAnt integrates AI tools, including the SugarAnt Assistant for answering questions about deals and settings. Through ChatGPT integration, the platform also supports AI-powered bank statement analysis, application form processing, and call summaries.
